Jobs and opportunities

Are you passionate about making your community safer, supporting victims and preventing crime? Working in the Office of the Police and Crime Commissioner (OPCC) is more than just a job, it’s a chance to have a direct impact on the lives of others.

Current vacancies

Caseworker

As a Case Worker in the Communications & Engagement team, you will play a key role in supporting the Police and Crime Commissioner in effectively managing correspondence and complaints. Using the Caseworker system, you will oversee the PCC inbox, ensuring that all correspondence is efficiently triaged and referred to the appropriate teams within the Office of the PCC or Thames Valley Police. You will also collaborate with the Communications & Engagement Manager to identify recurring themes that may require further communication or engagement strategies.

Key Responsibilities

• Correspondence management, overseeing and managing the PCC inbox, ensuring all correspondence is handled promptly and appropriately.  
• Triaging emails, identifying the relevant OPCC or TVP teams to progress issues and ensure effective resolution.  
• Caseworker system utilisation, maintaining and using the Caseworker system to track, manage, and respond to correspondence and complaints.  
• Collaboration, working closely with the Communications & Engagement Manager to highlight themes and patterns that may require more detailed communication and engagement plans.  
• Support PCC responsibilities, assisting in the effective discharge of the PCC’s responsibilities for handling public correspondence and complaints.  
• Engagement, undertaking any ad hoc duties as directed by the Communications & Engagement Manager as necessary.

The ideal candidate will:

• Be organised and efficient, excelling at managing and prioritising a high volume of correspondence, ensuring timely and accurate responses.
• A strong communicator with excellent written and verbal communication skills, with the ability to handle sensitive correspondence with professionalism.
• A team player, working closely with internal teams to ensure correspondence and complaints are directed and addressed effectively.
• Good attention to detail, in order to manage information and maintain records within the Caseworker system.
• A good problem solver, with the ability to identify patterns and themes in correspondence and suggests improvements or strategies to address them.   

If you are highly organised, proactive, and committed to supporting effective public engagement, this role offers an opportunity to make a meaningful contribution to the work of the PCC and the OPCC. By joining our dedicated and dynamic team, you’ll contribute to building a safer, more inclusive future for everyone.  

For more information about the role or to request an informal discussion, please contact Sarah Stokes at sarah.stokes@thamesvalley.police.uk

The closing date for enquiries and receipt of completed applications is Sunday 8 February 2026.

To find out more and apply, please visit the Thames Valley Police recruitment website.

Current volunteering opportunities

Independent Custody Visitors (Banbury and Loddon Valley)

We are currently open for applications to join our Custody Visiting Scheme in Banbury and Loddon Valley.

Independent Custody Visitors (ICVs) are members of the local community who volunteer to make unannounced visits to police custody suites. They check on the welfare of detainees in police custody by speaking to those detained and monitoring the conditions of the cells. The visits provide an independent check on the way in which detainees are held, in accordance with strict guidelines laid down by the Police and Criminal Evidence Act 1984, and also help foster better public understanding and confidence in the way prisoners are treated.

ICVs check and make sure that:

• Detainees have been offered food and drink
• Detainees are warm enough
• Cells are in a reasonable condition
• Religious and cultural needs of the detainee have been considered
• Detainees have been informed of their rights.

To become a custody visitor, you need to be at least 18 years old and independent of the police. Serving police officers, police staff, special constables, justices of the peace and  Office of the Police and Crime Commissioner staff, for example, will not be considered.

We would particularly welcome applications from younger individuals (over the age of 18) and those from under represented communities.

For further information and to apply, please visit the Independent Custody Visitors webpage.