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Contact Management Platform - Statement from Police and Crime Commissioner

Technology is advancing at an increased pace and the resultant improvements have allowed for new opportunities that will assist Thames Valley Police to better meet the needs of their communities and protect them from harm. This includes the creation of the new Contact Management Platform (CMP) which will ensure that Thames Valley Police is a modern, digital, police force that continues to future-proof the policing service in the Thames Valley.

The CMP will enable Thames Valley Police to replace over 20 systems in use across the Force and work jointly with Hampshire Constabulary to improve the assessment of emergency and non-emergency calls and provide a better response to those in need. It will also allow the Force to improve more systems than originally planned and I believe it will be a great asset to staff and officers in the Force as well as to the public.

However, it is crucial that any new system is thoroughly tested before being put into real-world use, therefore, I am supportive of the rigorous approach Thames Valley Police is taking to the implementation of the CMP. To ensure that the quality of service to the public will be protected I have agreed to allocate another £4million to this project to extend the system testing period so that we can have every confidence that the CMP will be implemented successfully.

Thames Valley Police has a strong history of managing their finances effectively and this careful budgeting means we are able to provide the additional investment to this important, transformational, programme of work.