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Police and Crime Commissioner announces new contracts for the provision of support for victims of crime in the Thames Valley

The Police and Crime Commissioner (PCC) for Thames Valley is pleased to announce new arrangements for the delivery of services to support victims of crime.

Following a commissioning process conducted by the Office of the PCC, the charity Thames Valley Partnership will deliver a Specialist Service for Adult Victims while SAFE! have been awarded a further 3 year contract to provide services to young victims of crime across the Thames Valley beginning in April 2020.

The Adult Specialist Service will provide support to victims who have higher level, or longer term, needs.  The support will be provided by specialist Independent Sexual Violence Advisers (ISVAs), Restorative Justice Practitioners, Exploitation Specialists and staff with other relevant specialist skills and knowledge.

Support will be tailored to meet victims’ individual needs, regardless of the crime type they have experienced and could include trauma-informed interventions in individual or group settings, advocacy support including help to access mental health or drug and alcohol services, restorative justice conferencing, as well as practical and emotional support to navigate the criminal justice process. 

Thames Valley Partnership will work closely with partner organisations Oxford Sexual Assault and Rape Crisis Centre (OSARCC) and Trusthouse Reading to deliver the service involving co-located teams; bringing professionals with different specialisms together.

As the existing service provider of the PCC’s Young Victim’s Service, SAFE! will continue to provide practical and emotional support to young victims from 5 to 18 years of age; implementing its Protective Behaviours model to equip young people with the tools they need to keep themselves safe.

Thames Valley Partnership and SAFE! will also work closely together to provide a new model of family support.

The value of both contracts is just over £4.5 million over the 3 year period; an increase of half a million compared to the previous contracts.

Anthony Stansfeld, Police and Crime Commissioner for Thames Valley said “I am committed to providing accessible, high quality services to victims of crime and I am pleased to be working with Thames Valley Partnership and SAFE! to deliver this support. 

“We are providing additional funding for these contracts which will focus on the unique trauma experienced by victims and their individual needs rather than the type of crime they have faced.  This will enable victims to receive an individual and tailored approach to their support to help them to cope and recover from the crime or abuse. 

“The services will also address some gaps in provision that we’ve recognised, such as support for younger children who have been a victim or witness to a crime, adult victims of serious crimes such as violence or cyber-crime who have not previously had access to specialist support, and whole families who have been traumatised by the impact of a crime.

“We will be sad to cease working with Refuge who have delivered the ISVA services to Thames Valley for the past 5 years but intend to work closely with them during the transition period until the new provider takes over in April 2020.  ”

Nikki Ross, Chief Executive of Thames Valley Partnership said “We are delighted to have this opportunity to be involved with the new Adult Specialist Service, working with the other partner agencies to offer a more encompassing and holistic approach to the needs of the victim.  We already have a long-standing working relationship with the PCC for Thames Valley and the new service will now enable us to offer the best possible support to victims, to help them deal with, and recover from, the trauma of their experiences.”

Chloe Purcell, Director of SAFE! said “We are absolutely thrilled to have been re-commissioned to provide this vital service to children and young people across the region. 

“Over the next three years we look forward to continuing to work in partnership with the Office of the PCC to develop our support for children and families around the Thames Valley who are struggling following victimisation by crime.”

The new contracts are for 3 years and will begin on 1st April 2020



Editors notes

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Victims First

Victims services commissioned by the Police and Crime Commissioner are delivered under Victims First.

Victims First is managed by the Office of the Police and Crime Commissioner for Thames Valley. It provides free emotional and practical support to all victims and witnesses of crime or abuse, as well as family members of victims. It is available across Berkshire, Buckinghamshire and Oxfordshire and can provide help regardless of whether or not the crime has been reported to the police. 

Victims First can be contacted on 0300 1234 148.  You can also find more information or make a referral for support online at


Thames Valley Partnership

Thames Valley Partnership is a regional charity providing services to both offenders and victims of crime and exploitation.  It works in partnership with the statutory, private and voluntary sectors to provide long-term sustainable solutions to the problems of crime and social exclusion.



SAFE! is an independent charity with expertise in working with young victims of crime since 2008.  It is currently commissioned by the Office of the Police and Crime Commissioner to support young victims of crime across the Thames Valley.