Uptake of Technology
AIM: Encourage accelerated up-take of new technology in order to prevent, reduce and detect crime
Thames Valley Police
- The work completed by the Professional Standards Department with the Digital Public Contact Programme, has significantly reduced demand through more effective filtering of incoming e-mail. Around 2000 emails per year will be more effectively managed, improving services to the public making contact and improving staff effectiveness.
- More investment has been made into the force crime recording system, RMS Niche, and a new version will be implemented shortly.
- The expansion of video links to courts using the LiveLinks service has been completed.
- Evidence is now being shared with the Crown Prosecution Service using its evidence exchange system, Egress, reducing the amount of paper and the number of disks being posted.
- The new Thames Valley Police/ Hampshire Constabulary website had been lauched and the public reporting function is providing increased notifications resulting in a reduction in 101 calls and increased operational efficiency.
- The Contact Management Programme has completed end-to-end application demonstrations. Final user acceptance testing preparations and user training plans are aligned between the force and the programme. These plans will maximise the use of the Contact Management Platform, making best use of its new capabilities to manage demand, and provide the most effective service for our communities.
- The ICT department continues to work with the National Enabling Programme to adopt national solutions at a regional level. This includes instant messaging and voice/video conferencing to create a more effective and efficient workforce that is increasingly mobile. The provision of remote secure network access will enable these new ways of working in a secure way
- The Mobility Enablement Strategy is aligned with Smarter Ways of Working to better enable digital policing, giving officers & staff the devices and tools they need to be always securely connected and work where they are needed, which allows improvements in productivity and releases savings through efficiency.
- The Data Enablers Programme (collaborative with Hampshire Constabulary) has been established, with the Programme Board established in July and a programme definition agreed. Over the next three years the Data Enablers Programme aims to implement a structured approach to data management that will underpin digital transformation and how the force maximises the value from using data as a key asset.
- The Professional Standards Department (PSD) review of misconduct hearings initiated in Q1 has been completed and members of the public can now make direct online requests to attend, improving the efficiency of the process. The website facility for public reporting of crime and road traffic incidents is working effectively with 80% of RTIs and 12% of crime now being reported online. During Q2 we have started to run analysis of the usage and issues raised to further improve the public interfaces.