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Commissioning: April 2018 – March 2020

In 2017 the PCC began a commissioning process to provide a number of services to support victims of crime across the Thames Valley. This included an overarching referral service which is provided in-house and a number of local specialist support services.

Victims First Referral Service

At the end of March 2018 the PCC moved the referral service from a regional centre to an in-house (Office of the PCC run) Victims First Hub. The new hub receives referrals from the police, partners and self-referrals and contacts the victim. The staff discuss how the victim is feeling, what has happened, how the crime has impacted them and then work with the victim to refer them to an appropriate specialist service or provide phone support if that is appropriate.

The Hub also takes third party reports of hate crime both over the phone and via the Victims First website. 

Counselling Service

The Thames Valley Counselling Service is managed by the Office of the PCC and provide counselling to victims free of charge. The service accepts applications from counsellors and if they meet the required qualifications and experience needed they become an approved counsellor. We have counsellors available across the Thames Valley with a variety of skills. If a client it deemed to need counselling they will be matched with a counsellor with the appropriate experience and the sessions will then be paid for by the Office of the PCC.

Specialist Support Services (Local Commissioning)

After extensive consultation with the voluntary sector, statutory agencies and victims of crime, specifications for the below services were created and have now been commissioned or funded by the PCC in the Thames Valley.

Thames Valley wide commissioned services:

  • Young Victims Service
  • Independent Sexual Violence Advisory (ISVA)  Service 
  • Victim-Led Restorative Justice (RJ) Service
  • Victims First Emotional Support Service
  • Victims First - Willow Project (exploitation and complex needs service)
  • Domestic Abuse services commissioned in partnership with local authorities


Additional information

Commissioning Update - October 2016

Market Engagement Events 2017