Vacancies - Thames Valley PCC

Are you passionate about making your community safer, supporting victims and preventing crime? Working in the Office of the Police and Crime Commissioner (OPCC) is more than just a job, it’s a chance to have a direct impact on the lives of others.

Current vacancies

Victims First Officer

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience?

As a Victims First Officer, you will provide a professional telephone triage service to victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they are referred to specialist services to receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.

Key responsibilities include:

Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, risks, impact and support needs.
Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co-ordinate support.
Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.

The ideal candidate will have:

A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
An aptitude and ability to accurately use relevant computer systems.
Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.

The closing date for enquiries and receipt of completed applications is Sunday 9 August.

For further information and to apply, please visit the Thames Valley Police recruitment website.

Current volunteering opportunities

Independent Custody Visitors (Banbury and Loddon Valley)

We are currently open for applications to join our Custody Visiting Scheme in Banbury and Loddon Valley.

Independent Custody Visitors (ICVs) are members of the local community who volunteer to make unannounced visits to police custody suites. They check on the welfare of detainees in police custody by speaking to those detained and monitoring the conditions of the cells. The visits provide an independent check on the way in which detainees are held, in accordance with strict guidelines laid down by the Police and Criminal Evidence Act 1984, and also help foster better public understanding and confidence in the way prisoners are treated.

ICVs check and make sure that:

Detainees have been offered food and drink
Detainees are warm enough
Cells are in a reasonable condition
Religious and cultural needs of the detainee have been considered
Detainees have been informed of their rights.

To become a custody visitor, you need to be at least 18 years old and independent of the police. Serving police officers, police staff, special constables, justices of the peace and Office of the Police and Crime Commissioner staff, for example, will not be considered.

We would particularly welcome applications from younger individuals (over the age of 18) and those from under represented communities.

For further information and to apply, please visit the Independent Custody Visitors webpage.

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