Police and Crime Commissioner for Thames Valley, Matthew Barber, has published findings of his internal review into the provision of victim’s services across Thames Valley.
The review, which was compiled by the Office of the Police & Crime Commissioner (OPCC) in May 2022, was conducted to evaluate existing OPCC funded victims services to ensure they continue to meet victim’s needs. Outcomes from the review will help to provide a framework for future commissioning of victim services, with new contracts due to begin in April 2024.
Matthew said: “I want victims to have access to the best possible support which is why we continually strive to improve our provision in the Thames Valley.
“The current landscape is very different to the one that existed when we commissioned our current victim’s services which is what has driven this review. Challenges of the pandemic have meant that services have had to evolve and over time, victims needs have changed. Many services have also come under strain during this time due to increased demand for support, especially in the areas of domestic abuse and sexual violence.
“The review has enabled the collation of data and insights and alongside the voices of victims, will help us understand where and how services can be developed to provide better outcomes. Its recommendations will help improve existing provision as well as inform our future commissioning.”
As part of the review, the OPCC sought the views of victims through a Victims Survey. The survey, which took place between March and April 2022, received over 900 responses with the majority of people having been victims of theft or burglary.
Following the review, a number of key recommendations were identified including:
- Work with current providers to implement service improvement measures
- Introduce a range of engagement mechanisms to ensure the victim’s voice is central to all work undertaken by the OPCC
- Ensure future commissioned services have the ability to flex and grow
- Move to an automatic victim referral mechanism from Thames Valley Police
Outcomes from the victims services review will be embedded into the delivery of support for victims, ensuring that they continue to receive the best support available across Thames Valley.
For further information, please download a copy of the review document.