Vacancies - Thames Valley PCC

Are you passionate about making your community safer, supporting victims and preventing crime? Working in the Office of the Police and Crime Commissioner (OPCC) is more than just a job, it’s a chance to have a direct impact on the lives of others.

Current vacancies

Data Quality Administrator

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience?

As a Data Quality Administrator, you will play a vital role in maintaining the integrity of data and providing expert support within the Victims First Hub. You will be responsible for triaging referrals, managing and analysing case management system data, ensuring compliance with required standards and producing performance reports. This role also involves acting as a key point of contact, offering advice and support to users while promoting best practices.

Additionally, you will provide administrative assistance to the Victims First Hub, ensuring smooth operations and enabling the delivery of essential support services to victims and witnesses of crime.

Key responsibilties include:

Triage the quality of referrals into the Victims First Hub, ensuring they meet the required standards. Maintain, upload and monitor the Case Management System data to review, link and analyse information held on the system to ensure compliance.
Liaise with Users at all levels, be the point of contact to provide expert advice and support, promoting best practice in the use of the system,
Investigate data to identify trends, insights and areas of concern/patterns, escalating identified issues ensuring resolution and creating performance reports for management and oversight.
Provide administrative support to the Victims First Team when required including; mailbox management, answering incoming calls to the helpline, managing and responding to voicemail messages promptly, and ensuring all communications are handled efficiently. Support to the Hub manager when organising team meetings and maintain office resources.

The ideal candidate will have:

A high level of computer literacy – advanced level knowledge of Microsoft Word and Excel, with a working knowledge of other Microsoft software (such as Power BI) to present and interpret data. Experience of using Case Management systems.
Excellent administration and organisational skills and the ability to prioritise work.
Strong problem solving experience with the ability to identify and resolve issues efficiently.
The ability to work in a high-pressure/fast-paced, secure and confidential environment, recognising sensitive information, maintaining discretion and confidentiality at all times.
A proven ability to build effective working relationships (e.g. cross department/service programmes or projects, collaborative ventures) with strong communication and relationship building skills, with the personal credibility to impact at all levels.

The closing date for enquiries and receipt of completed applications is Sunday 12 July 2026. For further information and to apply, please visit the Thames Valley Police recruitment website.

Education Development Manager (Secondment/Fixed Term Contract)

We are looking for an experienced and innovative Education Development Manager to lead the delivery of our Education Strategy and help embed a strong, evidence-led approach to prevention and community safety.

This is a unique and influential role focused on delivering the OPCC Education Strategy across Thames Valley. You will work with partners including Thames Valley Police, schools, local authorities and community organisations to coordinate and deliver high quality education and prevention initiatives. The role combines strategic oversight with hands on delivery, ensuring education programmes are impactful, evidence based, and aligned to key priorities such as safeguarding, early intervention, and reducing vulnerability.

You will build strong partnerships, develop innovative educational content, and ensure that the voices of young people and those with lived experience shape our approach. This is a hybrid role based at the OPCC in Kidlington, with regular travel across Thames Valley.

Key responsibilites include:

Lead delivery of the OPCC Education Strategy across schools, colleges, and communities
Develop and coordinate innovative engagement programmes with schools and Thames Valley Police Schools Officers
Design and deliver high quality education and training packages on crime prevention and community safety
Increase uptake of education resources and develop new lesson plans and outreach activities
Work with partners to identify gaps in provision and respond to emerging risks and trends
Provide oversight, monitoring and evaluation of education related programmes, ensuring measurable impact
Coordinate and analyse education surveys to inform future strategy and improvement
Ensure safeguarding principles and good practice are embedded across all activity
Support delivery of requirements linked to the Victims Code and Serious Violence Duty

The ideal candidate will:

Have experience delivering education, training or engagement programmes, particularly with young people
Be confident presenting to a range of audiences, with the ability to adapt style and approach
Demonstrate strong communication and influencing skills, with the ability to build effective partnerships
Have a good understanding of safeguarding, early intervention and prevention
Be highly organised, able to work independently, and manage competing priorities
Be experienced in developing innovative approaches to education and engagement
Ideally have knowledge of crime prevention, community safety, or youth vulnerability (desirable)
Hold (or be willing to work towards) a recognised training/teaching qualification, or equivalent experience
Be able to travel across Thames Valley (full UK driving licence required)

The closing date for enquiries and receipt of completed applications is Sunday 19 July 2026. For further information and to apply, please visit the Thames Valley Police recruitment website.

Senior Victims First Officer

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience?

As a Senior Victims First Officer, you will work as part of a team providing a professional and consistent single point of contact for victims and witnesses of crime across the Thames Valley. You will provide high level expertise, supervision and line management to Victims First Officers, as well providing telephone contact with victims to assess their needs and ensure they can receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.

Key responsibilities include:

Provide supervision and line management to Victims First Officers to support them to be able to effectively carry out their role. This will include advising on key issues such as safeguarding, risk assessment and provide crime type expertise.
Take a multi-agency approach by liaising with partners and with victims to ensure service users have access to appropriate support and pathways are clear.
Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, on-going risks, impact and support needs and provide an escalation point for complex support needs or feedback..
Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co-ordinate support.
Provide follow-up telephone support using agreed intervention models or to obtain service user feedback.
Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.
Review and support on overall performance and delivery of the Victims First Hub and ensure processes and policies are being followed and regularly reviewed.

The ideal candidate will have:

Experience of supervising and supporting a team of staff, preferably within a remote support service or call centre environment.
An ability to monitor and review performance data, both for the service and individuals, and respond effectively, including to changing and high demand.
A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
An aptitude and ability to accurately use relevant computer systems.
Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.

The closing date for enquiries and receipt of completed applications is Sunday 26 July 2026. Interviews will take place on Wednesday 29 July 2026.

For further information and to apply, please visit the Thames Valley Police recruitment website.

Current volunteering opportunities

Independent Custody Visitors (Banbury and Loddon Valley)

We are currently open for applications to join our Custody Visiting Scheme in Banbury and Loddon Valley.

Independent Custody Visitors (ICVs) are members of the local community who volunteer to make unannounced visits to police custody suites. They check on the welfare of detainees in police custody by speaking to those detained and monitoring the conditions of the cells. The visits provide an independent check on the way in which detainees are held, in accordance with strict guidelines laid down by the Police and Criminal Evidence Act 1984, and also help foster better public understanding and confidence in the way prisoners are treated.

ICVs check and make sure that:

Detainees have been offered food and drink
Detainees are warm enough
Cells are in a reasonable condition
Religious and cultural needs of the detainee have been considered
Detainees have been informed of their rights.

To become a custody visitor, you need to be at least 18 years old and independent of the police. Serving police officers, police staff, special constables, justices of the peace and Office of the Police and Crime Commissioner staff, for example, will not be considered.

We would particularly welcome applications from younger individuals (over the age of 18) and those from under represented communities.

For further information and to apply, please visit the Independent Custody Visitors webpage.

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