Coronavirus (COVID-19)

In response to the ongoing Coronavirus outbreak, here are some useful updates which may help signpost you to the best contacts and sources of further information. This page will be updated regularly with news including statements from Police and Crime Commissioner (PCC) for Thames Valley, Anthony Stansfeld.


Getting in touch

Thames Valley Police (TVP)

Thames Valley Police is asking you to please only call 999 if it is an emergency and 101 if it is urgent. If you can, use their online services on the Thames Valley Police website.

For more information on coronavirus and policing, head to the TVP dedicated webpage. In addition, you can tell the police about a possible breach of coronavirus measures online where you can also find out about the new police powers.


Office of the Police and Crime Commissioner (OPCC)

The Office of the Police and Crime Commissioner (OPCC) is currently operating during normal working hours (9am to 5pm, Monday to Friday).

Please use the following contact details to get in touch with us:

  • If you have a general enquiry for the Police and Crime Commissioner, email pcc@thamesvalley.pnn.police.uk. (Please note, our general contact phone line is not currently being answered due to staff working remotely.)
  • If you have a media enquiry, email OPCC.Comms@thamesvalley.pnn.police.uk
    (Please note, the media enquiry inbox is currently being monitored 9am – 5pm Monday to Wednesday, 9am – 3pm on Thursdays.)
  • Victims First - as we are currently working with limited capacity due to Covid-19 we are asking that anyone needing support from Victims First please make a referral using our online form: https://www.victims-first.org.uk/. Please provide the email address and contact number for the person needing support and a Victims First Officer will contact them.
  • For information on the proper procedure for making a complaint, please visit our Reporting Concerns webpage.

You can also keep up-to-date with news from our office on social media:


Latest updates from the Police and Crime Commissioner

Read the latest updates from Anthony Stansfeld, Police and Crime Commissioner for the Thames Valley on our response to the coronavirus outbreak.

You can keep up-to-date with the work of the Office of the Police and Crime Commissioner by visiting our News and Events page.


Latest updates from Thames Valley Police

Read the latest updates from John Campbell, Chief Constable for Thames Valley Police, on the policing response to the coronavirus outbreak.

Test and Trace phone scams

  • If the NHS Test and Trace service contacts you, the service will use text messages, email or phone
  • All texts or emails will ask you to sign in to the NHS test and trace contact-tracing website
  • If NHS Test and Trace calls you by phone, the service will be using a single phone number: 0300 013 5000
  • All information you provide to the NHS Test and Trace service is held in strict confidence and will only be kept and used in line with the Data Protection Act 2018

Contact tracers will:

  • call you from 0300 013 5000
  • send you text messages from ‘NHS’
  • ask you to sign into the NHS test and trace contact-tracing website
  • ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
  • ask about the coronavirus symptoms you have been experiencing
  • ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the two days prior to your symptoms starting
  • ask if anyone you have been in contact with is under 18 or lives outside of England

Contact tracers will never:

  • ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

You can find out more about the NHS Test and Trace scheme on the Government website here.

For further information on scams and fraud during Covid-19, visit the Victims First website here.

Useful links

Here are some links to further information, guidance and advice for the pandemic:


Last updated: 24th July 2020

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