Vacancies - Thames Valley PCC

Are you passionate about making your community safer, supporting victims and preventing crime? Working in the Office of the Police and Crime Commissioner (OPCC) is more than just a job, it’s a chance to have a direct impact on the lives of others.

Current vacancies

Senior Victims First Officer

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience?

As a Senior Victims First Officer, you will work as part of a team providing a professional and consistent single point of contact for victims and witnesses of crime across the Thames Valley. You will provide high level expertise, supervision and line management to Victims First Officers, as well providing telephone contact with victims to assess their needs and ensure they can receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.

Key responsibilities include:

Provide supervision and line management to Victims First Officers to support them to be able to effectively carry out their role. This will include advising on key issues such as safeguarding, risk assessment and provide crime type expertise.
Take a multi-agency approach by liaising with partners and with victims to ensure service users have access to appropriate support and pathways are clear.
Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, on-going risks, impact and support needs and provide an escalation point for complex support needs or feedback..
Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co-ordinate support.
Provide follow-up telephone support using agreed intervention models or to obtain service user feedback.
Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.
Review and support on overall performance and delivery of the Victims First Hub and ensure processes and policies are being followed and regularly reviewed.

The ideal candidate will have:

Experience of supervising and supporting a team of staff, preferably within a remote support service or call centre environment.
An ability to monitor and review performance data, both for the service and individuals, and respond effectively, including to changing and high demand.
A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
An aptitude and ability to accurately use relevant computer systems.
Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.

The closing date for enquiries and receipt of completed applications is Sunday 26 July 2026. Interviews will take place on Wednesday 29 July 2026.

For further information and to apply, please visit the Thames Valley Police recruitment website.

Current volunteering opportunities

Independent Custody Visitors (Banbury and Loddon Valley)

We are currently open for applications to join our Custody Visiting Scheme in Banbury and Loddon Valley.

Independent Custody Visitors (ICVs) are members of the local community who volunteer to make unannounced visits to police custody suites. They check on the welfare of detainees in police custody by speaking to those detained and monitoring the conditions of the cells. The visits provide an independent check on the way in which detainees are held, in accordance with strict guidelines laid down by the Police and Criminal Evidence Act 1984, and also help foster better public understanding and confidence in the way prisoners are treated.

ICVs check and make sure that:

Detainees have been offered food and drink
Detainees are warm enough
Cells are in a reasonable condition
Religious and cultural needs of the detainee have been considered
Detainees have been informed of their rights.

To become a custody visitor, you need to be at least 18 years old and independent of the police. Serving police officers, police staff, special constables, justices of the peace and Office of the Police and Crime Commissioner staff, for example, will not be considered.

We would particularly welcome applications from younger individuals (over the age of 18) and those from under represented communities.

For further information and to apply, please visit the Independent Custody Visitors webpage.

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