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Victims First

The PCC has commissioned a number of services to support victims of crime across the Thames Valley. This includes an overarching referral service, Victims First.

Victims First logo
Victims First logo

Victims First is managed by the Office of the PCC and is dedicated to making sure that all victims of crime receive the support they need to cope and recover from the impact of their crime.

It provides free emotional and practical support to all victims and witnesses of crime as well as family members of victims. It is available across Berkshire, Buckinghamshire and Oxfordshire and can provide help regardless of whether or not the crime has been reported to the police.

The service receives referrals from the police, partners and self-referrals. Victims First Officers discuss emotional or practical needs with the victim and work to put in place a support plan which could involve referring them to a commissioned specialist service for further support.

Specialist services include:

  • Victims First Adult Specialist Service (includes Independent Sexual Violence Advisors, Exploitation Specialists and Victim-Led Restorative Justice Service)
  • Victims First Emotional Support Service
  • Hate Crime Third Party Reporting Service
  • Domestic Abuse services commissioned in partnership with local authorities
  • Young Victims Service

The type of assistance available includes telephone support, face to face support, advocacy, including, help to access other services such as sexual health clinics, drug and alcohol services and legal services, support through the criminal justice system (if the crime has been reported to the police) and therapeutic counselling.

Contacting Victims First

Victims First can be contacted on 0300 1234 148 or by making an online referral through the Victims First website

Further information about the support available as well as information on crime can be found at